Account & data deletion · Webaura
Two ways to delete: do it yourself from inside the app (fastest) or send us a deletion request and we'll handle it within 30 days. We comply with Google Play's data-deletion requirements and Apple's App Privacy framework — every request is honoured.
Option A · 01
Triggers immediate deletion. Account is removed from our servers within 24 hours. Backups are purged within 30 days.
Launch the app on your iPhone or Android device.
It's in the top-right corner — your nickname/emoji avatar.
Inside the account screen, tap Privacy & Security.
Confirm with biometric or PIN. Anonymous identity, sync data and Aura Points are removed.
iOS only · Option A2
When the iOS browser-account page shows a Delete All Data action, you can use it to fully reset the anonymous browser account and clear local shared preferences for that install.
On iPhone, the browser-account page lives inside Settings. Open it.
This nuclear option clears the anonymous browser identity and shared preferences.
iOS confirmation dialog appears. Tap to finalise. Your data is wiped from this device.
Transparency · 02
We list everything below to keep things honest. Some items can't be deleted (legal retention) — we list those too.
| Data type | What's covered |
|---|---|
| Anonymous browser identity | Your generated code, nickname, emoji, avatar colour |
| Synced data | Bookmarks, history, tabs, extensions, link storage (if you used Google sync) |
| Aura Points balance | Earned and purchased points; unspent value is forfeited |
| Crash diagnostics | Stripped from Firebase Crashlytics within 90 days |
| Notification tokens | Firebase Messaging registration removed |
| Data type | Reason for retention |
|---|---|
| Apple/Google purchase records | Held by the store for legal/tax retention. Manage in Apple ID or Google Play account. |
| Anonymised analytics | Aggregated, non-identifiable data may persist in Firebase Analytics. |
| Support emails | Tickets you opened with us are kept for 12 months for fraud prevention. |
Option B · 03
Use this if you've already uninstalled, can't access the app, want to remove server-linked data, or need help. Form below builds the email for you — just review and send.